The Excellence in Missouri Foundation will hold it's annual conference on November 14-16, 2007. The conference is a great place to learn about the criteria of performance excellence used for the Missouri Quality Award and how other businesses and organizations are improving quality, customer satisfaction, and their operational performance.
The conference will include speakers from the 2006 award recipients of the Malcolm Baldrige National Quality Award.
What does this have to do with the next generation of conservation in Missouri? One of the strategic goals of the Department of Conservation is to continue to operate effectively with accountability for public funds and respect for Missouri citizens. The criteria of the Missouri Quality Award provide a framework to do exactly that and staff in the Department are learning more about the criteria and how it can be used in conservation efforts.
Even if you can't attend the conference, you can learn more by reading about the criteria and the specific items of the seven categories.
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